![]() ![]() The goods must be returned in its original condition and in its original packaging, no other method is acceptable and the Seller has the right to refuse return. The Seller must return the agreed refund within 30 days from receipt of goods at the latest. Please note the Buyer will be informed of the costs from the Seller before the return is finally agreed between the two parties. Once the goods have been returned to the Seller, the Seller will inspect the goods and if returned in its original condition and original packaging the Buyer will be entitled to a refund of the goods less delivery charges and collection charges. The Seller will contact the Buyer and arrange any collection that is required. The Buyer must inform the Seller in writing (email) or by telephone 0191 2803364 within seven (7) working days. If the seven (7) days have expired then the Seller is unable to accept a return unless the item is faulty by a manufacturing reason. This can be either part of or the whole order. The Buyer, under the Distance Selling Regulations 2000, has the statutory right to return any product/s the Buyer has purchased within seven (7) working days after the delivery for any reason, even if the Buyer has simply changed their mind.
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